Faults and Outages

 If anyone in your household is dependent on electricity supply for medical purposes, please check on them to ensure they are safe and if required have activated their back up plan.

Contact their health provider or call 111 in an emergency.

 

TO REPORT A FAULT OR OUTAGE OR TO CHECK ON A KNOWN OR PLANNED OUTAGE

  • Contact your network provider’s service interruption line (if the outage is not already known to them) — see contact details below. Your network provider’s outage phone number is also shown on your bill — in the upper right hand portion of the first page of your bill.
  • If you do not have a copy of your bill handy and do not know who your network provider is you can find out by clicking here.
  • Unplug any sensitive devices or appliances, or use power surge protectors.
  • Check on your surrounding neighbours, are they safe and well?

NETWORK PROVIDERS

NORTH ISLAND

Company Phone Website
Top Energy — Far North
0800 86 73 63 Visit their website for news on outages and lines maintenance view details.
Northpower — Whangarei & Kaipara Districts
0800 10 40 40 View listed faults and outages on their website view details.
Vector – Auckland
0508 832 867 (0508 VECTOR) Check out the Vector outages map on their website (please note: this will not show hot water outages). You can also download their app for Android and iPhone view details.
Counties Power
0800 10 02 02 Visit their website to view the outages map view details.
WEL Networks — Hamilton & Waikato
0800 800 935 Visit their website to view the outages and faults view details.
Waipa Networks — Te Awamutu
07 870 2000 View a list of known faults and outages on their website, view details.
Waipa Networks — Cambridge
07 827 2000 View a list of known faults and outages on their website, view details.
The Lines Company — Te Kuiti & King Country
0800 367 328 View a list of known faults and outages on their website, view details.
Powerco — Thames Valley & Tauranga
0800 11 33 70 Visit their website to view the outages and faults, view details.
Horizon Energy — Whakatane & Eastern Bay of Plenty
0800 11 33 70 View information on the Horizon Energy Network here, view details.
Unison Network — Rotorua & Taupo
0800 11 33 70 View information on the Unison Network here view details.
Eastland Energy — Gisborne & East Coast
0800 206 207 Contact Eastland Network on their 0800 number.
Unison — Hawke’s Bay
0800 286 476 (0800 2 UNISON) View a list of known faults on their website, view details.
Centralines — Central Hawke’s Bay
0800 667 693 (0800 NO POWER) Contact Centralines Network on their 0800 number.
Scanpower Ltd — Dannevirke
0800 808 039 View listed faults and outages on their website, view details.
Powerco — Taranaki, Wanganui, Manawatu, Wairarapa
0800 11 33 70 Visit their website to view the outages and faults, view details.
Electra — Kapiti & Horowhenua
0800 567 876 (0800 LOST POWER) View information on the Electra network outages here view details.
Wellington Electricity – Wellington
0800 11 33 70 Visit their website to view the outages and faults view details.

South Island

Company Phone Website
Marlborough Lines
03 577 7007 View outage map on the Marlborough network here view details.
Nelson Electricity — Nelson
03 546 9256 View listed faults and outages on their website, view details.
Network Tasman — Tasman
0800 508 100 View listed faults and outages on their website, view details.
Buller Electricity — Buller
0800 11 33 70 View information on the Buller network here, view details.
Westpower — West Coast
0800 11 33 70 View outage map on the Westpower network here, view details.
Mainpower NZ — North Canterbury, Kaiapoi & Wigram
0508 60 70 80 View listed faults and outages on their website, view details.
Orion Networks — Christchurch & Central Canterbury
0800 363 9898 View a list faults and outages on their website, view details.
EA Networks — Mid-Canterbury & Ashburton
0800 11 33 70 View general information on EA Networks here, view details.
Alpine Energy — South Canterbury & Timaru
0800 66 11 77 View a list of planned and unplanned outages on their website, view details.
Network Waitaki — North Otago & Oamaru
0800 440 220 View information on the Network Waitaki network here, view details.
Aurora Network — Central Otago & Dunedin
0800 11 33 70 View a list of planned and unplanned outages on their website, view details.
Powernet – Southland, Invercargill & Clutha
0800 808 587 View a list of planned and unplanned outages on their website, view details.