Account Enquiries

Customer Service and Account Enquiries

Email: or complete the form below.

Phone: 0800 11 33 70 – during the hours of 8.30am to 5.00pm Monday to Friday, except on public holidays.

Or you can write to us at:
Community Power, P O Box 334128, Sunnynook, Auckland, 0743

For Faults and Outages

Your Network Company is responsible for the delivery of electricity to your home/premise.

Please contact your Network Company’s service interruption line about faults and outages. You will find their contact number on the first page of your bill or click here to go to the Faults and Outages page.

For any electrical appliance fault please contact your local electrician.

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Consumer Powerswitch is a free and independent energy price comparison site. Visit to check you’re on the right plan for your needs.

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